Credit Guide

Thank you for considering doing business with Lendela Pty. Ltd.

We are a Representative of a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009. This document provides you with information about us, our Broker Group and Licensee with whom you are dealing and our services.

About Us (“we, us, our”)

Credit Representative: Adiba Naoshin, Credit Representative Number 525052

A representative of:

Corporate Credit Representative
Lendela Pty. Ltd.
ABN 40 663 533 337
Credit Representative Number 548593

Contact Details
Address: Level 12, 141 Walker Street North Sydney NSW 2060
Mobile: 0423 503 227
E-mail: [email protected]

Do Business Australia Pty. Ltd.
ABN 86 623 744 329
Australian Credit Licence Number: 525058

Contact details
Phone: 0411 023 720
E-mail: [email protected]
Address: Level 3, Suite 8, 5-7 Bridge Street Sydney NSW 2000

What is a credit representative?

A ‘credit representative’ is a person who has been authorised by a credit licensee to engage in specified credit activities on behalf of the licensee. Our licensee is Do Business Australia Pty. Ltd.

What is assistance?

We give you credit assistance when:

  • We assist you to apply for a particular loan or lease

  • We assist you in the process when you are applying for a particular loan product

  • We will not provide any advice or guidance on the right product fit for your requirements or current
    financial position

The assessment we need to do before giving you credit assistance

Before we provide credit assistance to you, we assess whether the loan is suitable for you. To do this, we need to make reasonable inquiries and verify that:

  • You have provided us with all of the relevant information for our lending partners to make an accurate assessment

  • Collect all of the information required by our partners including identifiable data

We won’t be able to give you credit assistance if our assessment shows that:

  • You do not meet the requirement of any of our lenders credit criteria

  • You do not provide us with require information for us to determine whether or not our partners will assess your application

  • You do not provide accurate information for us to validate with third parties in order to proceed with your application

Getting a copy of our assessment

If we provide you with credit assistance, you can ask us for a copy of our assessment any time up to 7 years after providing you with a credit assistance quote. To request a copy, please contact us.

We will provide you with a copy:

  • Within 7 business days after the day we receive your request – provided you make the request within 2 years of the date of our credit assistance quote; or

  • Otherwise, within 21 business days after the day, we receive your request

Information about the licensee and its credit representatives

We act as a credit representative for Do Business Australia Pty. Ltd. We are authorised to engage in credit activities, including providing credit assistance on its behalf.

Subject to meeting credit criteria, we can help you obtain loans and leases from a range of lenders and lessors through our Aggregator. Our Broker and Aggregator does not require us to recommend any particular lender, and our Broker Group and Aggregator does not set any quotas or obligations on us relating to recommending any particular lender.

The following are our Top 4 Lenders in the previous financial year (personal loans):

  • Plenti

  • Now Finance

  • Finance One

  • Wisr

Fees and Charges

Fees payable for the provision of credit assistance

We may charge a fee for providing credit assistance. More detail about those fees will be set out in a quote we will give to you before we provide you with credit assistance.

Other fees and charges

You may have to pay other fees and charges (such as application or inspection fees) to the lender or other parties. You should review the disclosure documents and your loan contract or lease for further details of any such fees and charges.


Commissions we receive from our Aggregator

Our Aggregator acts as our agent to receive commissions from lenders and to pay us commission in relation to loan contracts for which we act as a credit representative and provide credit assistance. The total amount of commission we may receive in relation to your loan or lease may vary depending on the lender or lessor, the term, the features, the amount of the loan or lease you ultimately choose and the amount and timing of the repayments that you make.

Commission payable by lenders in relation to loans or leases is calculated as a percentage of the amount financed. It is usually paid after settlement of the loan or lease.

Type of Commission

Commission/ Brokerage (Paid shortly after Settlement)
Between 0% – 4% depending on the Finance sought and the arrangement between each lender and our aggregator

Volume Bonus (VBI)

Our Aggregator has a Volume Base Incentive arrangement with the Lenders.

We may receive additional commission depending on the total volume of business that the Aggregator arranges with the Lender.

If the relevant Volume targets are met with a Lender, additional commission is paid by our Aggregator to us.

Method of Calculation

Based on Net amount financed plus GST

Commissions payable by us

If a third party has introduced you to us or referred you to us, we may pay them a commission or a fee. More detail about those payments will be set out in the credit proposal disclosure, which forms part of the Statement of Credit Assistance document, which we will give to you before we provide you with credit assistance.

We obtain referrals from a range of sources, including accountants, financial planners or other people.

Disputes or Complaints

What to do if you have a dispute or complain?

We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, we cannot only address any immediate concerns you may have but also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

If for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

You can contact us by whichever of the following means best suits you:

Complaints Manager

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within five (5) days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event, we are still investigating your complaint after 45 days we will write to you to explain why and let you know when we expect to have completed our investigation.

When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

We are committed to providing our customers with the best possible service. If we have not met our obligations at any time – or you have a complaint about any of our services – please inform us so we can work towards a resolution. We will endeavour to deal with your complaint promptly, thoroughly and fairly.

Still not satisfied?

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by our external disputes resolution scheme, AFCA, an independent party.

The external dispute resolution service provider is the Australian Financial Complaints Authority (AFCA), which can be contacted via:

  • Online:

  • E-mail: [email protected]

  • Phone: 1800 931 678

  • Mail: GPO Box 3 Melbourne VIC 3000